Frostline’s Warranty Overview

1- Year Coverage – Parts & Labor

Every Frostline unit is protected for one year from the purchase date against any manufacturing or material faults in the cabinet or internal parts.
This warranty includes service labor for approved repairs or part replacements when used in standard commercial environments.

3-Year Compressor Part Only

The refrigeration system’s sealed compressor is covered for three years from the purchase date.
An optional extended coverage is available—bringing protection up to five years for an added cost.
If a compressor fails after two years, replacement costs will be partially covered based on how much useful life remains.

Warranty Eligibility & Requirements

To maintain warranty coverage, the following conditions must be met:

  • You must receive a Service Authorization (SA) number before any warranty repair begins.

  • The product must be registered with Frostline's warranty system — unregistered units are not eligible for coverage.

  • Weekly cleaning of the condenser coil is required — neglecting this will void all warranty claims.

  • Equipment must be installed by a licensed commercial refrigeration technician.

  • Warranty applies strictly to commercial environments — residential use is not supported.

Limitations & Exclusions

Frostline’s warranty does not apply to the following:

  • Routine maintenance items that wear over time, such as door gaskets, lighting, or glass.

  • Issues caused by:

    • Incorrect installation or poor ventilation

    • Skipping regular cleaning or maintenance

    • Unapproved alterations or tampering

  • Damage due to weather events, natural disasters, or power-related incidents

  • Compensation for spoiled goods, lost income, or business downtime

  • Electrical failures linked to unstable voltage, improper wiring, or use of extension cords

Note

This limited warranty is offered exclusively by Frostline Manufacturing Inc. and is non-transferable. All claims are subject to review and approval by Frostline’s warranty department. Extended coverage options may vary by region.

An optional extended coverage is available—bringing protection up to five years for an added cost.